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Customer Service Representative
As the largest woman-owned fresh food distributor in Missouri, with nearly fifty years' experience in the St. Louis area, Ole Tyme Produce delivers the highest quality produce from local growers and farms. Our cutting-edge technology and commitment to great personal service ensure the reliability and transparency that our customers expect and deserve. We serve a variety of customers from restaurants, healthcare, schools, hospitality, retail, and government. Our best customer is the one for whom quality and freshness is critical. The success of our customers is a success for us.
We are currently seeking a Customer Service Representative to join the Ole Tyme Produce team.
Basic Responsibilities:
- Answer telephone and provide excellent customer service
- Interact with customers via telephone, email, and in person to provide support, recommendations, and information on all products or services
- Collect and enter customer’s orders for new or additional products or services with accuracy
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, communicate to management and/or sales team
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Scan purchase orders, bills of lading, grower/shipper/broker invoices, and check detail
- Scan daily customer invoices, expense invoices, and daily driver manifests
- Perform other related duties as assigned
Basic Job Requirements:
- Must have excellent customer service skills
- 1 year of customer service experience
- Excellent interpersonal and communication skills
- Capable of resolving conflicts with customers and/or vendors
- Proficient computer skills with the ability to learn new software
- Must be a team player
To apply, please use the linked form below.
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