Accounts & Deliveries
Ole Tyme delivers six days a week, Monday through Saturday, in the Greater St. Louis Metropolitan Region. Routes to outlaying areas (including Jefferson City, Columbia, Cape Girardeau, and Southern Illinois) run Monday, Wednesday, and Friday.
Sales representatives and customer service people will assist customer with special delivery instructions and establish delivery windows.
All merchandise, returned at time of delivery (notification of problem while checking in order with the driver) will be issued credit. Product that has been delivered and is outside of Ole Tyme employee’s control, cannot be returned for food safety reasons, even if the product is still “good”.
Customer’s expectation is that Ole Tyme’s food safety and HACCP programs are guaranteeing the product has been monitored from Ole Tyme’s dock to delivery to the customer. Beyond 48 hours, product that does meet customer’s shelf-life-expectation, cannot be credited. If the customer’s order is drop shipped, whereby there isn’t a receiver checking in the product at time of delivery, please call the office by 5:00p.m. on day of delivery with any problems or concerns related to that day’s delivery. Customers should request a pickup on merchandise for quality issues initially undetected but reported on same day of delivery. Drivers will be issued a pickup/merchandise return slip. Once the merchandise is returned to Ole Tyme and verified, a credit memo will be issued.
Any product not meeting a customer’s standards, or determined to be of unfit quality at the time of delivery, will be immediately credited to the customer or replaced the same day. Typically, both a credit memo for the refused product and a new invoice for the replacement product are necessary for inventory and quality control purposes. If a customer feels there is a quality problem, call the office upon receipt of the order for recovery delivery and a credit to be issued.
Produce is covered under the Perishables Agricultural Commodities Act (PACA) as indicated on the invoice. Customers are asked to not deduct or short pay an invoice in violation of PACA. Please request a return merchandise authorization and a credit memo.
Special Order Specialty Product
We do not accept returns or offer credits on Special Order Specialty Products.